FAQ's

Welcome online to Irishhouse.com.  For your convenience we have put together a list of questions that we get asked the most.  If you cannot find the information you are looking for here or would like further help then please contact our Customer Service team at customerservice@irishhouse.com or on 00353 74 9721584.  


General

Q: Where is Irish House located?

A: Irish house is located on the Diamond in Donegal Town. 

 

Q: What are the opening hours at Irish House?

A: Our opening hours are:

Saturday 10.00am – 6.00pm

Sunday 10.00am – 6.00pm

Bank Holiday 9.00am – 6.00pm

 

Q: If I see something on the Irish House website can I try it on in store?

A: Yes of course.  If you see something on our website that you having falling in love with then just give us a quick call on +353 74 9721584 and we will have it ready for you to try on once you arrive in store.


Q: Why can’t I sign into my account?

A: If you are having difficulty signing into your account then please contact us at customerservice@irishhouse.com

 

Q: How do I remove my email address from your mailing list?

A: We provide links to unsubscribe at the bottom of each email we send you.  You should allow up to a week for emails to stop.  If it has been longer than a week since your request to unsubscribe and you are still receiving emails please contact us at customerservice@irishhouse.com

 

Q: How do I find information on sizing? 

A: Irish house stock a number of different brands and different styles result in various fit sizes.  You can find the size guide by clicking on this link https://www.irishhouse.com/size-guide.  If you have a specific question that you need more help with please contact us at customerservice@irishhouse.com 


Q: How can I contact the customer service team at irishhouse.com?

A: You can contact our customer service by calling us on +353 749721584 or emailing us at customerservice@irishhouse.com.  



Orders

Q: Do I need to create an account with Irish house to place an order?

A: You do not need to create an account to place an order on our website however we do recommend that you do as it lets you shop faster, stay up to date on your order status and keep a track on previous order that you have placed with us. 

 

Q: Can I place an order over the phone?

A: Yes you can place an order over the phone by calling us on +353 74 9721584. 

 

Q: What currency can I pay in and what methods of payment will the website accept?

A: On our website we offer your customers a multi currency facility whereby they can check out in a number of different currencies.  We accept all major debit and credit cards and you can also check out through PayPal. 

 

Q: How does my tax back work?

A: If you are having your order shipped to the USA then Irish House will take care of all the taxes and duties.  In this case our website will automatically calculate the tax and there will be no extra cost beyond the price we charge you on the website.  If your order is being dispatched to an address within the EU, no additional duties or taxes apply.  If you order is being dispatched to an address outside of the USA or EU you may be charged local duties by customs in your country.  These costs are outside the control of Irish House and are non refundable. 

 

Q: Will I receive confirmation that my order is successful and on its way to me?

A: Yes once you place your order we will keep you up to date on its progress.  Once we receive the order you will receive a confirmation email and once the order is dispatched you will also receive a dispatch email to let you know that your order is on its way to you. 

 

Q: Can I add items, change or cancel my order once I’ve confirmed it?

A: If after you have placed you order you want to make any amendments then please email us at customerservice@irishhouse.com and we will do our best to facilitate you. 

 

Q: Where do I find Delivery information and how can I track my order?

A: You can find Delivery Information on our website by clicking on the following link https://www.irishhouse.com/delivery-shipping-informationOnce your order is shipped you will receive an email with all the tracking information and if you have created an account on our website you can also log in at any time to check the status of your order. 

 

Q: I’ve received a faulty or incorrect item in my order?

A: If your order arrives to you faulty or the incorrect item has been sent then please email us at customerservice@irishhouse.com and we will do our best to help. 

 

Q: An item is missing from my order?

A: If you order arrives and there is something missing then please email us at customerservice@irishhouse.com to let us know. 

 

Q: What do I do if I am having problems purchasing from Irish House?

A: If you are having problems purchasing from our website or if the payment is failing then please contact us at customerservice@irishhouse.com

 

Q: When will my order be shipped?

A: Our aim is to have your order shipped within 24 hours from when it is placed, Monday to Thursday.  Shipping times may vary due to the availability of merchandise.  Orders are not shipped at the weekend or on a public holiday.  


Returns

Q: How do I make a return?

A: Making a return to us is easy.  Firstly contact us at customerservice@irishhouse.com to let us know that you are returning an item.  You have 30 days from the day that you receive your order to get it back to us to avail of our refund or exchange.  All goods must be returned in their original condition.

 

Q: Can I return or exchange items that were purchased on sale?

A: If you are not fully satisfied with your purchase we will be happy to offer a refund or exchange to the same value as paid on any products that are returned in its original condition within 30 days of receipt.  Please note we are unable to accept the return of pierced Jewellery for reasons of health and hygiene.  This does not affect your statutory rights. 

 

Q: Do I have to pay for returns?

A: Yes you must pay to return an item to us.  Please register your return so that you can track its progress. 

 

Q: Is it possible to make an exchange?

A: Yes of course.  Please contact our customer service team at customerservice@irishhouse.com with your order number the item you want to return and the item you would like to exchange for and we will arrange this for you.  You have 30 days from the day you receive your order to send it back to us for exchange.  

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